Refunds & Return
We look for Customer's Satisfaction
We want you to be absolutely happy with the shopping experience and products purchased at Happy Smart Pet. If for any reason you are not happy with your purchase, please tell us immediately within 10 days of receiving your item(s).
We offer full Money Back Refund through STORE CREDIT : Here's how your purchase(s) can qualify for our full money-back refund:
To start the refund review process, please send us an email as soon as possible within 10 days to email@example.com with the following information:
- Subject Line: "Refund Request"
- Your Name
- Order Number
- The Issue (e.g. damaged product)
- Photo of the Item
You have 10 days from the date of parcel arrival to request a refund, after which we will look into what happened (e.g. wrong item, damaged item, item didn't arrive) and then respond to you asap. Refund is done only when:
- You received the wrong item which you did not order
- The package and/or item arrived damaged
- Any order item part is missing OR
- Order never arrived
Please Note: Shipping cost of the refund item would be on you. Please email us at firstname.lastname@example.org for return address
Once after receiving the item back we will send you the full refund through:
- Please wait up to 8-10 weeks for the item(s) to arrive before requesting a refund. There might be rare cases where items can take that long in transit until you receive them because of customs, weather, pandemic etc
- We do not accept returns or exchanges if you don't like or no longer need the item that you purchased from our shop. We can only offer refunds per the above guidelines
- Customized Products: We do not offer refunds/exchanges on any customized products. Please be careful when you enter custom information
- We cannot refund or exchange you if any collars, harnesses,apparel etc. do not fit. We would request you to please check the measurements before placing order
- Store Credit: Has no expiry date
CANCELLATION OF ORDER: Please notify us any cancellation or modicfication within 24hrs of placing order beyond that cancellation will not be possible and your order will be shipped accordingly.