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Shipping & Delivery

 

Thank you for shopping with us and supporting small businesses.

We want your Happy Smart Pet experience to be a very good one! That's why we will never charge you any shipping fees at checkout. You do not need to worry on any shipping charges, it is on us!

Happy Smart Pet works with suppliers from around the world mainly suppliers are from Canada, United States, China and HongKong. We source high-quality products that will bring happiness to you and your pet. Our suppliers typically ship items within 1 to 3 days of receiving the order and that should reach you in between 15-30 days. However, some parcels may be delayed (i.e., 28+ days) due to holidays, high demand, bad weather, pandemic or customs in rare cases. Shipments to rural or remote locations may take longer to arrive due to logistical limitations.

 

*** Upon further notice, due to COVID-19, packages may be delayed for longer and could take more than 30 days to arrive. We do not expect this to persist longer***

Happy Smart Pet does not manufacture any products in Canada except (Organic Paw Balm) which is made in Canada. We are Canadian Company (Federal Registered); we do not have any physical brick-and-mortar stores. We are a 24/7 online store.

We will stay in contact with you about the status of your order until it arrives.

As soon as your product ships, you'll receive a tracking number that will let you keep tabs on where your order is at all times. You'll also receive an automated email.

Your products may be shipped from different locations within our supplier network around the world. If your order contains a variety of products, your items may be split up into multiple shipments and shipped at different times.

Please note:  Once your order gets shipped it cannot be cancelled or modified.

Additional Shipping Information:

Worldwide Shipping: Happy Smart Pet ships products around the world. Please contact us at support@happysmartpet.com and we'll try our best to arrange shipment to your country if possible.

Shipping Options: We ship you products from our suppliers and is delivered to you through Canada Post (you'll receive a tracking # after you place an order). 

Cost of Shipping: We don't charge you any shipping fees at checkout. The shipping fees is on us.

Duration of Shipping: Expect 3-6 weeks. But some parcels may be delayed (i.e., 30+ days) due to holidays, bad weather, pandemic, customs or other logistcs reasons. We'll try our best to get your orders to you as soon as possible. Please wait for 8 weeks from the date of placing order to request a refund. Pls. refer to Refund Policy of our website for further information.

If you have any any questions or inquiries, please contact support@happysmartpet.com

 

Secured Payment

Secured end to end encrypted transaction

30 Day Return Policy

If you're not satisfied in the first 30 days, contact us and we'll make it right!

Customer Support

💻 24*7 email support 

Giving Back to the Community

We donate a part of our revenue to our local animal shelter in Ontario.